1. Overview
At NEXVIBE LTD, we want you to be satisfied with your purchase. This policy explains your rights and our procedures regarding returns, refunds, and exchanges in accordance with UK consumer law.
2. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, you must notify us in writing via:
Email: nexvibeltd@yahoo.com
You then have a further 14 days to return the goods to us.
3. Conditions for Returns
To be eligible for a return:
The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase must be provided
You are responsible for the cost of returning the item unless it is faulty or incorrect.
We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.
4. Non-Returnable Items
The following items are non-refundable unless faulty:
Personalised or custom-made products
Items made to your specifications
Sealed goods that are not suitable for return due to hygiene reasons once unsealed
(Customised 3D printed products fall under this category unless faulty.)
5. Faulty, Damaged, or Incorrect Items
Under the Consumer Rights Act 2015, goods must be:
As described
Of satisfactory quality
Fit for purpose
If your item is faulty, damaged, or incorrect:
Please get in touch with us within 14 days of receiving the item.
You may be entitled to:
A full refund
A replacement
A repair (where applicable)
We will cover return shipping costs for faulty or incorrect items.
6. Refund Process
Once we receive and inspect your returned item:
We will notify you of approval or rejection of your refund
Approved refunds will be processed within 14 days
Refunds will be issued to the original payment method used at checkout.
7. Late or Missing Refunds
If you have not received a refund after 14 days:
Check your bank account
Contact your payment provider
Contact us at nexvibeltd@yahoo.com
8. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at:
[nexvibeltd@yahoo.com]
9. Return Address
Returns should be sent to:
NEX VIBE LTD
[9 Sussex Close, Luton, Bedfordshire]
United Kingdom
Do not send returns without contacting us first.
10. Contact Us
If you have any questions about this Returns & Refund Policy, contact us at:
Email: nexvibeltd@yahoo.com
Company: NEX VIBE LTD
Registered in the UK
Company Number: 16782587